Our Most Frequently Asked Questions And Their Answers
The VoIP phone provides higher call quality, carries a lower monthly service cost, and includes options to add features traditional analog systems simply can’t.
We love getting this question! No matter your plan, you get UNLIMITED rollover lines. The reason why is that VoIP technology lets you answer all the calls you can handle without a lead EVER getting a busy signal. Also, to keep your business’s name showing up every time you call, we can set it up so your company caller ID shows every time – no matter how many outbound calls are being placed.
Hosted systems are a great solution when you have a business with multiple locations. Our VoIP system makes it possible to manage all your administrative work in one place. You also get the added benefit of being able to transfer calls from one site to another, intercom back and forth, or redirect to a mobile agent while they are in the field. Since your phones have access to the internet, you can adapt features to make them work how you want – no matter how many locations you have.
We get this a lot. Here’s a quick and easy to follow guide for the language you see on the site.
VoIP: This is ‘Voice Over Internet Protocol’. This works by sending your calls through the internet instead of a phone network.
ISP: This is an ‘Internet Service Provider’. This is your local internet provider.
PBX: This is a ‘Private Branch Exchange’. This is a private telephone network specific to your business’s needs (without massive fees for installation, product or care).
The cloud based system is a ‘hosted PBX’. You see this a lot throughout our site, and for good reason. Your business would want one because it uses a system of dedicated servers at data centers to get you access to hight-tech features without high risk costs.
This is important. As more of your team works from home, you need to make sure they can stay connected. Yes. SpectrumVoIP lets you route calls to your mobile service provider (i.e. – cell phone) so you can easily work at home. If your team works from home a lot but doesn’t want work calls coming in continuously to their mobile phone, we can provide a desk phone for them. They install it, and it uses their internet connection. It runs like they were right there in your office without swamping their cell with non-stop calls.
Setup and installation are included in your monthly cost.
We make installation as easy as possible. First, we work with you to find an agreeable date. From there, we send out a team member to set up cabling, install the system, customize the features you want and train you on how to use it quickly and easily. We are known for providing a ‘zero downtime’ installation tailored to fit your needs.
Great question, yes! You can keep your original number with zero cost to you. We will move it to your new service for free.
Let’s be clear – we don’t charge extra for services or features. We set up our plans so you have access to all out features, no matter which one you choose. When we make improvements, you get them at no additional charge. We don’t punish customers by making them pay extra for the same features new applicants get for free.
Yes. We can provide cordless phones to replace your existing phone when you join our service. If you like your current one and want to keep it, we can supply you with an adapter so you can use your existing phone on the internet without interruption or connectivity issues.
All FAQs, setup and troubleshooting guides can be found on our support page, https://support.spectrumvoip.com/hc/en-us
If you don’t find your answer, you can call tech support at 469-429-2500 or you can email Support on our Contact Us page
To view your SpectrumVoIP bill, make payments, or to setup auto pay visit https://sso.spectrumvoip.com/login If you need assistance setting up an account, please reach out to Billing by emailing us on our Contact Us page or call 972-312-0388, option 3
New phones come with a standard one year manufacturer warranty. If you purchase a refurbished or new phone from our Webstore, it will also come with a one year warranty from the date of purchase. If the warranty for your phone has expired, you will need to purchase a phone from the webstore as a replacement.
SpectrumVoIP will not warranty phones purchased from 3rd party companies or phones not provided by us.
The settings for your phone and extension are stored locally on the phone. If you move your phone to a new location, it will have the same settings as before.
If you intend to move phones to a new extension, you will need to contact support to re-program the phones to the correct extension. The extension will follow the physical desk phone.
Visit the full instructions on how to setup your voicemail greeting here:https://support.spectrumvoip.com/hc/en-us/articles/360024048493-Stratus-How-do-I-change-my-voicemail-greeting